Course FAQ

Security Course FAQ (Frequently Asked Questions )

Most frequent questions and answers

In order to legally work within the security industry, a license is a major requirement to have. An SIA License shows that you are professional, trustworthy and certified. Failure to hold a license whilst working within the industry is a criminal offence that could result in hefty financial penalties, and even imprisonment. It is imperative to get the proper training required and obtain your license before you even consider starting to work within the security industry.

We offer a variety of SIA security courses to suit any preference. Our most popular courses include

Whilst a Door Supervisor can do Security Guarding roles, a Security Guard cannot take the place of a Door Supervisor.

This course is for individuals wishing to obtain the SIA Door Supervisor Licence and work in the following front-line roles:

  • Corporate Security Guarding
  • Manned Guarding
  • Shopping Centre Security
  • Office Building Security Guarding
  • Retail Security Guarding
  • Site Security
  • Music or Sporting Event Security
  • Nightclub / Restaurant Security
  • Loss Prevention Officer

The remarkable thing about the Door Supervisor Licence is that it allows you to work as a Security Guard and a Door Supervisor.

That means – you can work in retail security, nightclubs and events with a Door Supervisor Licence.

You book and pay using your credit card or debit card securely online or over the phone. You can also pay via bank transfer. Please contact us if you would like to make the payment via bank transfer.

The course fee does not include the licence fee. The licence application fee of £190 is payable directly to the SIA when applying for the licence – which is valid for three years.

  • Trained over 9000 candidates 
  • Approved Training Centre
  • 0% booking fee
  • Online Discounts
  • Expert CV development and interview skills
  • Job placement offer
  • Friendly customer service between 9 am to 6 pm Monday – Friday and 9 am till noon
  • 0% Booking Commission
  • Instant Refund if the training course is cancelled

Bridge Training UK does not play any part in determining the results of your exam. Your exam will be externally set, marked and assessed by an independent awarding body.

Results are published online within 10-14 working days after your examination date. You will be notified by email when they are ready to view – in the rare case your results are delayed, we will always keep you informed.

Certificates are usually dispatched 7 days after successful course completion. Please contact us via email – if it has been over 14 days so that we can verify your address and arrange for a replacement.

No, you do not need your certificate to apply for the SIA Licence. Your details are passed on to the SIA when you pass the course. As soon as you receive notification that you have successfully passed your exams, you can apply for your license immediately.

Yes, we make sure all training providers are fully approved and compliant.

Yes – Bridge Training UK provides all the courses, and they have well astute training providers certified to provide professional training.

The cost of your SIA Training course is separate from the cost of your SIA license. The SIA charges £220 as a licensing fee, which must be paid in UK pounds sterling, and paid in full of your application. This fee is used to cover the cost of processing your application and is not refundable, even if your application is denied.

Good question! – training courses are same-price or cheaper on with Bridge Training UK website. However, booking over the phone with our staff will attract an administrative fee of up to £50.

We hate it when training providers have to cancel a course – but it can happen for reasons outside our control. If your course is cancelled – we will offer you an alternate date, if that date is not suitable, we will offer you an instant refund.

Bridge Training UK provides you with the most simplified training and training materials to pass your exams. However, in the unlikely event that you fail one or more units of the course, your training provider will help you prepare and plan your resit. We can however assure you that, you are in safe hands with Bridge Training UK. Our admin resit fee is £90. Our admin rebooking fee is £120.

Yes. the Door Supervisor course includes some distance learning which you must complete before you attend the classroom training.

It is a regulatory requirement to do an identity check for all security-related qualifications. Therefore, candidates who are attending Licence linked course are requested to provide the following upon arrival; 

See our ID list

First, check your SPAM folder, emails can occasionally land in there. You should have also received an SMS message containing joining instructions.

If you don’t find the email in your SPAM, we may have the wrong email address for you. Please contact us via chat or phone to verify your email address and re-send you the booking confirmation email.

We are obsessed with customer satisfaction and take ALL complaints very seriously. If you are unhappy with our service (booking experience, customer service etc) please let us know and we will do everything we can to help you.

If you are unhappy about any aspect of your training course, exam or trainer – you must first contact the training provider and follow their complaints procedure. 

From April 1st this course will become a 6-day course instead of a 4-day course. In addition, you must have a first aid qualification before you can take the training. This should be an Emergency First Aid at work certificate or higher. Please find more information on the government website. Thank you

The processing of your license starts from the moment your application is entered into the system. Whilst the Security Industry Authority aims to process at least 80% of all correctly completed licenses within 25 working days, the estimated time frame for an application to processed is usually around 6 weeks. Some applications may take longer to process due to additional criminality and qualification checks.

You can work as soon as you receive an acknowledgement letter from the SIA, which can take 2 weeks following your SIA licence application. However, not all Security companies will accept SIA reply letters acknowledging your SIA licence application. This arrangement is only applicable to SIA approved contractors who may consider you for work if you meet their requirements.

Whether you have undertaken a CCTV, Security Guarding or Door Supervisor course, your licence will be valid for three years.

The SIA will allow you to renew your license up to four months in advance of your license expiring. For example, if your license expires in December, you can start the renewal process as early as August of the same year. Do not submit your application any earlier than four months. All applications received earlier will be treated as new applications. The fees associated with renewing your license are the same. You will be expected to pay £220 when you renew your license.

From October 1st, 2021 – All SIA Licence holders due to renew their licences will be mandated to complete SIA Door Supervisor Top Up (Upskilling) course with a compulsory Emergency First Aid at work course (if you have not already done the Emergency First Aid at work).

If you lose your License, you must report it immediately in a signed letter to the SIA.

If your license has been stolen, then you must inform the police. Once the police have been informed, make sure to obtain a crime reference number and send it along with your signed letter to the SIA.

If you have damaged your license, then you must send the damaged license along with a letter explaining what has happened to the SIA.

There are no fees associated with obtaining a replacement license. However, if there are frequent requests for a replacement license, the Security Industry Authority may charge you. Protect your license!

For everyone to know that you are legally licensed to work within the security industry, you must always display your license. Not following this one simple rule could result in the loss of your license