2 PRIVACY POLICY
2.1 Your personal information is important to us. Any personal information you provide to us
will be handled in accordance with our privacy policy, available to view from our Website and our Training Centre.

3. OUR CONTRACT

3.1 Our contract. By making a booking or attending our training, you agree to be legally bound by these terms and conditions (Terms) whether they are signed by you or not
(Contract). References to you in these Terms refer to the party making the booking and attending the training (if different). These Terms apply to the exclusion of any other terms that you may seek to impose or incorporate, or which are implied by law, trade, or course of dealing.

3.5 Records. You are encouraged to print off or save a copy of these Terms for your personal records. Alternatively, a copy of the Terms applicable to your booking may be obtained from our Training Centre.

4. ELIGIBILITY
4.1 General criteria. You confirm that:
(a) you are at least 18 years old;
(b) you are not prevented by law or other arrangement from booking the training; and
(c) all information supplied to us is complete, current and accurate.
4.2 Training criteria. By booking our training you confirm (in addition to sub-section 4.1) that:
(a) you meet the specific age requirements (if any) applicable to your booking;
(b) you meet the English language competency requirements applicable to your booking. For SIA bookings, it’s minimum Level 1 speaking, reading and writing skills; and
(c) you can supply proof of identification, residential address, and passport photos.

5. AWARDING BODIES
5.1 Training facilitator. You acknowledge our role is that of a training facilitator and that we
are not the awarding body for your training (Awarding Body). All decisions about eligibility, examination and certification lie exclusively with your Awarding Body. We are not responsible for any decision or conduct of an Awarding Body except where we are negligent as training facilitator.

6. MAKING A BOOKING
6.1 Bookings. You may make a booking online, via telephone or in person at our Training Centre. Each order is an offer to attend the specified training and is subject to these Terms.

6.2 Online bookings. check your online order carefully before confirming it as you are responsible for ensuring your order is accurate. When you make an online order, you will receive an initial email acknowledging receipt of your order. Please note this is not acceptance of your booking yet. Booking acceptance takes place under sub-clause

6.3.

6.3 Booking acceptance. Acceptance of your order takes place when we issue an email accepting your order (Booking Confirmation), at which point, and on which date the Contract between you and us will come into existence. The Contract will relate only to the Training confirmed in the Booking Confirmation.

6.1 Minimum interest threshold. We operate a minimum attendance threshold for training sessions. We will not run a training session unless we reach the minimum interest threshold for that session. We may not issue your Booking Confirmation immediately whilst we assess interest levels. Typically, we confirm bookings within 7 days from order. Please contact us if you have any questions about your booking status.

6.2 Order rejection. We will inform you if we are unable to confirm your order for any reason and refund sums paid by you within 14 days (if applicable) in accordance with sub-section

7. TRAINING DELIVERY

7.1 Attendees. Only parties named in the booking may attend the training. Admission shall not be granted to third parties unless a booking amendment is expressly approved by us in writing under sub-section 13.5.

7.2 Professional standards. We shall deliver the training booked with reasonable skill and care. However, we do not guarantee attendees will be successful on our programs due to
factors outside our control. Our training is delivered via group sessions; they are not oneto-one sessions.

7.3 Timescales We shall use reasonable endeavours to deliver the training on the slot specified in your Booking Confirmation unless stated otherwise by us. Time shall not be of the essence in this Contract.

7.4 Content. We shall deliver the modules advertised for your training. We may in exceptional circumstances change the training specification after your booking (a) to reflect industry
developments, (b) to comply with applicable laws, and/or (c) where our change(s) will not materially affect the nature or quality of the training booked.

7.5 Exam resits. Each training program allows for one round of examinations only. If an examination resit is required, this would constitute a new booking with additional fees.

8. FEES, CHARGES & PAYMENTS

8.1 Booking Fee. You must pay the full booking fee and applicable charges prior to the start of the training booked. The booking fee applicable to your training is the one quoted on our Website or confirmed by our personnel at the point of booking unless we state otherwise (Booking Fee). You must pay the

Booking Fee in accordance with this section 8

8.2 Absences. If you fail to attend a training session booked, you shall remain liable for our

Booking Fee plus applicable charges (if any) unless a valid cancellation was effected under sub-section 13.3).

8.3 Payment. We collect payment at the point of order via debit card, credit card or BACs transfer. All sums payables are due in full without set-off, counterclaim or deduction.
American Express and other foreign credit cards and debit cards are not accepted.

8.4 Late payments. If you fail to make a payment under this Contract by the due date, then, without limiting our remedies under sub-section 14 , you will pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest will accrue each day at 4% a year above the Bank of England’s base rate from time to time.

8.5 Deposit scheme. We offer a deposit scheme for some of our training programs. This involves
payment of a specified sum to secure your booking with promise to pay the balance prior to the start of the training (Deposit Scheme). The minimum deposit applicable to your
booking is the one quoted on our Website or confirmed by our personnel at the point of  booking unless we state otherwise. Please note the Deposit Scheme is at our discretion,  and we are under no obligation to offer such a concession.

8.6 Non-refundable. If you choose to take advantage of our Deposit Scheme, you must pay the balance of the booking fee plus applicable charges (if any) prior to the start of your training. Failure to do will result in your booking being cancelled and your deposit forfeited, and you shall remain liable for the balance of the Booking Fee plus applicable charges (if any).

8.7 VAT. All fees and charges quoted are exclusive of VAT. Where VAT applies it shall be charged at the applicable rate at the point of payment.

8.8 Refunds. Subject to sub-section

9. POLICIES & PROCEDURES

9.1 You must comply with our policies and procedures in force from time to time including:
(a) our code of conduct which outlines the behaviours we expect from service users during their time with us. A copy of this is available to view from our Website and our Training Centre; and

(b) Our health & safety procedures in force at our Training Centre.

10. INTELLECTUAL PROPERTY RIGHTS
10.1 Training materials. All intellectual property rights in connection with the training will be
owned by us or our licensors. When you use our training materials, you will not own it.  Instead, we give you permission to use it for the purpose of the training booked only.

10.1 Restricted use. Access to our training materials is restricted to service users on our programs
only. Access may be withdrawn if your booking is cancelled and you may be asked to return our training materials. You should not disclose, distribute, sell, publish or sublicense
our training material to any third party or use it for any commercial purpose whatsoever.

We may cancel your booking (without refund) and claim compensation if we suspect you are abusing our training program in any way.

11. LIMITATION OF LIABILITY

11.1 Capped loss. Except where our liability is excluded, our total liability to you arising under this Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total value of the Booking Fee paid under this Contract.

11.2 Excluded loss. We will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, under and in connection with this Contract for the conduct of an Awarding Body, loss of revenue, loss of opportunity, loss of or damage to goodwill or reputation and for any indirect or consequential loss.

11.3 Illegal limitations. Nothing in the Contract limits any liability which cannot legally be limited,  including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
11.4 Survival. This clause 11 will survive any booking cancellation.

12. CONFIDENTIALITY

12.1 You shall not at any time, publish, exploit or disclose to any third party, any secretive or sensitive information about our service users, management, staff or training operations unless you are required by law, a court of competent jurisdiction or any governmental or regulatory authority to do so.

13. BOOKING CANCELATION & AMENDMENTS BY YOU
Cancellations

13.1 Cancellation period. Only cancellations notified to us in writing at least seven days prior to the start of the training (Cancellation Period) shall be eligible for a refund subject to
charges.
13.2 Cancellation charge. Any refund under sub-section 13.4 shall be subject to a 35%
deduction (Cancellation Charge) to account for our administrative duplication of enrolling and disenrolling you from training booked.

13.3 Cancellation notice. All cancellations must be notified in writing via email to
info@bridgetraininguk.co.uk. Cancellation emails must include details of the attendee(s)
and training booked. We will email you to confirm we have received your cancellation. Any cancellation notified via telephone or in-person shall be invalid as well as any incomplete cancellation emails.

13.4 Cancellation Refunds. All refunds processed pursuant to sub-section 13.1 shall be
processed back to the payment method used by you within 14 days from your cancellation notice minus our Cancellation Charge.

13.5 Amendment requests. You may submit a request to amend your booking no later than 7 days prior to the start of your training but we do not guarantee your request will be
accommodated. All requests are subject to our discretion and training availability. You may notify us of an amendment request via email, telephone or in person at our Training Centre.

13.6 Failed amendments. Your amendment request shall be treated as a cancellation request
(under sub-section13.3) if we are unable to accommodate your request or you decline an alternative slot offered.

13.7 Amendment charge. Successful amendment requests under sub-section 13.5 shall be
subject to a 35% top up charge (Amendment Charge) to account for administrative
duplication in updating your booking.

13.1 Amendment Refunds. If you are eligible for a refund under section

13.5, we shall be entitled to deduct the balance of any Booking Fee due plus our Amendment Charge prior to the
refund. Refunds due (if any) shall be processed back to the payment method used by you during the order process within 14 days from our latest Booking Confirmation.

14. BOOKING CANCELLATION & SUSPENSIONS BY US
14.1 Booking cancellation. Without limiting any of our other rights, we may suspend your training, or cancel your booking with immediate effect if:
(a) you fail to pay any amount due under this Contract on the due date for payment;
(b) you commit a material breach of any other term of this Contract; or
(c) you commit an act or omission that is likely to bring Bridge Training UK into
disrepute.

14.2 On cancellation:
(a) you must discontinue the training or examination cancelled and leave the
premises immediately; and
(b) If requested, return all training materials not fully paid for.

14.3 Accrued rights. Cancellation of your booking will not affect your or our rights and remedies that have accrued as at cancellation of your booking.

14.4 Survival. Any provision of the Contract that expressly or by implication is intended to come
into or continue in force on or after cancellation of training will remain in full force and effect.

15. COMPLAINTS PROCEDURE

15.1 If at any point you become concerned about the service we have provided, you should
inform us immediately so we can do our best to resolve the problem. Any grievance regarding your results and certification should be directed to us in the first instance before
approaching any Awarding Body.

16. EVENTS OUTSIDE OUR CONTROL

16.1 If an event outside our control
takes place that affects training or any of our other obligation under this Contract, we will inform you and reschedule your training as soon as
reasonably practicable. We will not be responsible for any failure or delay in any of our obligations that is caused by any act or event beyond our reasonable control.

17. GENERAL PROVISIONS

17.1 Notices. Any notice to be given under this Contract will be in writing and served by recorded delivery (in which case service will be deemed to have been made on the date recorded by the delivery service) or via email on the date of transmission, provided no bounce back is received. This sub-clause does not apply to the service of any proceedings or any documents in any legal action or, where applicable or other method of dispute resolution.

17.2 Assignment & other dealings.
You shall not without Bridge Training UK’s prior written consent assign, novate, transfer or deal in any other manner with any or all of your rights
and obligations under this Contract.

17.3 Variation. No variation of this Contract shall be effective unless it is in writing and expressly states that it is amending this Contract.

17.4 Waiver. A failure or delay by a party to exercise any right or remedy provided under this Contract or by law shall not constitute a waiver of that or any other right or remedy, nor
shall it prevent or restrict any further exercise of that or any other right or remedy.

17.5 Severance. If any provision or part-provision of this Contract is or becomes invalid, illegal or unenforceable, it will be deemed deleted, but that will not affect the validity and enforceability of the rest of this Contract.

17.6 Third party rights. Unless it expressly states otherwise, this Contract does not give rise to any
rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

17.7 Governing law & jurisdiction.

This Contract and any dispute or claim (including noncontractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims)
arising out of or in connection with this Contract or its subject matter or formation.